Refund policy

We accept return requests within 30 days of delivery for items that arrive defective, damaged, or incorrect. We will waive the return postage fee if you received such item.  Customers are responsible for return postage costs when requesting a full refund.

To start a return, you can contact us at contact@dancevibedesigns.com. Do not send items back without contacting us first — in most cases, a return shipment is not required.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. Because all of our products are made to order, we are unable to accept returns due to sizing, color preference, or change of mind. We do accept returns for items that arrive defective, damaged, or incorrect. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@dancevibedesigns.com.